Thank you for choosing LogoOnBottle.com for your event, marketing, and wedding needs. We take great pride in delivering high-quality, custom-branded water bottles tailored specifically to your vision.
Because our products are entirely personalized to your specifications, please review our return policy carefully before placing your order.
1. Standard Return Policy
All sales are final.
Due to the personalized nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been delivered.
Every order placed on LogoOnBottle.com undergoes a strict confirmation process:
You select the specific bottle type, color, and brand.
You provide or collaborate on the custom artwork/logo design.
Production only begins after you have explicitly approved the final digital design proof.
Because the final product is customized specifically for your event or marketing campaign, it cannot be restocked or resold. Therefore, once the physical product is delivered to you, we cannot process a return under any circumstances related to design choices, incorrect color selection by the buyer, or a change of mind.
2. Damaged, Defective, or Incorrect Items
While we do not accept standard returns, we stand behind the quality of our work. If we made an error, we will make it right.
Exceptions for replacements or refunds are strictly limited to the following scenarios:
The bottles arrived physically damaged or broken in transit.
The product is structurally defective (e.g., leaking bottles or broken caps).
The final printed artwork significantly deviates from the digital proof you officially approved (e.g., wrong logo printed).
How to Report an Issue:
If your order arrives damaged or incorrect, you must contact us within [Insert Timeframe, e.g., 3 days / 72 hours] of the delivery date.
Please email us at Sales@logoonbottle.com and include:
Your order number.
Clear photographs of the damaged or misprinted items.
A brief description of the issue.
Note: We reserve the right to request the return of defective items for inspection before issuing a replacement or refund.
3. Order Cancellations
Before Proof Approval: You may cancel your order for a full refund at any time before you approve the final digital proof and production begins.
After Proof Approval: Once you have approved the design proof and your order enters the production phase, cancellations are no longer possible, and you are responsible for the full cost of the order.
4. Contact Us
If you have any questions regarding this policy, our design confirmation process, or an order you have received, please reach out to our support team. We are here to help ensure your custom bottles are exactly what you envisioned!
Email: Sales@Logoonbottle.com
Business Hours: 9:00 AM – 5:00PM Monday – Saterday
